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Collaboration

Use the discussion thread to coordinate your team’s response during an incident.

Prerequisites

  • Access to the project containing the incident

Using the Discussion Thread

1. Open an Incident

Navigate to Incidents and click on an incident to open its detail view.

2. Find the Discussion Tab

The discussion thread appears in the main content area under the Discussion tab.

3. Add a Comment

Type your message in the comment input area and click Send or press Enter.

Comment Features

Rich Text Formatting Comments support Markdown formatting:

  • Bold and italic text
  • Code blocks and inline code
  • Bullet and numbered lists
  • Links

Real-Time Updates Comments appear immediately for all users viewing the incident.

Timestamps Each comment shows when it was posted and by whom.

Mentioning Team Members

Type @ followed by a team member’s name to mention them. A dropdown appears with matching users.

When you mention someone:

  • They receive a notification
  • The mention appears highlighted in the comment

Who Can Comment

Any user with access to the project can post comments on incidents.

When to Use Comments

Investigation updates Share findings as you investigate the issue.

Status changes Explain why you changed the status or severity.

Handoffs Document what you’ve done before handing off to another responder.

Questions Ask for help or clarification from teammates.

Result

Your comments are visible to all project members in the incident’s discussion thread. Mentioned users receive notifications.