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Response Workflow

When an incident occurs, team members can acknowledge it to signal they are actively responding.

Prerequisites

  • Access to the project containing the incident
  • The incident must be open (not resolved)

Acknowledging an Incident

1. Open the Incident

Navigate to Incidents and click on the incident you want to acknowledge.

2. Acknowledge Your Participation

In the incident detail view, locate the participant bar at the top of the right panel. Click Acknowledge to confirm you are responding.

3. Confirm Acknowledgment

Your name appears in the participants list with an acknowledgment timestamp.

What Acknowledgment Does

When you acknowledge an incident:

  • Your name is added to the participant list
  • A timestamp records when you acknowledged
  • Other team members can see who is actively responding
  • Notifications may be suppressed for acknowledged incidents (depending on configuration)

Who Can Acknowledge

Any user with access to the project can acknowledge an incident. There are no role restrictions.

Participants

The participant bar shows everyone involved in the incident response:

  • Users who have acknowledged
  • Users who have been added as participants
  • The incident lead (if assigned)

Adding Participants

You can add other team members as participants to bring them into the response.

Viewing Acknowledgment Status

Each participant shows whether they have acknowledged and when.

Result

Acknowledging an incident signals to your team that you are actively working on the issue. This helps coordinate the response and prevents duplicate effort.