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Incident Notifications

Stay informed about incidents through notifications delivered to participants and responders.

How Notifications Work

Notifications are sent when key events occur on incidents you’re involved in.

Notification Triggers

You receive notifications when:

  • You are @mentioned in a comment
  • You are added as a participant
  • An incident you’re participating in has a status or severity change
  • You are the incident lead and the incident is updated

Who Receives Notifications

Incident Participants Anyone who has acknowledged, commented, or been mentioned on the incident.

Incident Lead The assigned lead receives updates about their incidents.

Mentioned Users Users who are @mentioned in comments receive a notification.

Notification Delivery

Notifications are delivered through:

  • In-app notifications: Appear in the notification center
  • Email: Sent to your account email address

Reducing Notification Noise

Acknowledgment Suppression

When an incident is acknowledged, follow-up alerts may be suppressed to prevent notification fatigue. Participant notifications continue for active users.

Automation-Based Notifications

Use automations to control when additional notifications are sent based on conditions like severity, status, or time elapsed.

Configuring Notifications

Personal Preferences

Adjust your notification preferences in your profile settings.

Project-Level Settings

Project administrators can configure notification behavior in project settings.