Sign In

Incident Automations

Create automations that automatically take action when incidents are created or updated.

Prerequisites

  • Project Manager, Owner, or Admin role

What Are Incident Automations?

Incident automations are rules that run automatically when incident events occur. Each automation has:

  • Conditions: What must be true for the automation to run
  • Actions: What happens when conditions are met

Creating an Automation

1. Open Automations

Navigate to Automations in your project.

2. Create New Automation

Click Create to open the automation builder.

3. Define Conditions

Set the conditions that must be true for the automation to run:

  • Severity: Match specific severity levels
  • Status: Match specific statuses
  • Labels: Match incidents with certain labels
  • Acknowledgment state: Whether the incident is acknowledged

All conditions must be true for the automation to trigger (AND logic).

4. Add Actions

Choose what happens when conditions are met:

  • Add Comment: Post a system comment to the incident
  • Send Notification: Notify a specific user
  • Add Label: Apply a label to the incident

5. Configure Delays (Optional)

Add a delay before actions execute. The automation will wait and re-check conditions before running.

Example: “If unacknowledged after 10 minutes, send a reminder.”

6. Save and Enable

Save your automation. It starts in draft status. Enable it when ready.

Example Use Cases

Escalation reminder If a high-severity incident is not acknowledged after 5 minutes, send a notification to the team lead.

Auto-labeling When an incident is created with Critical severity, automatically add the needs-attention label.

Status updates When an incident status changes to Resolved, post a comment noting the resolution.

Managing Automations

Enable/Disable Toggle automations on or off without deleting them.

Edit Modify conditions or actions as your workflow evolves.

View History See when automations ran and what actions they took.

Result

Your automation runs automatically whenever matching incidents are created or updated.