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Email Notifications

Configure email notifications for incidents, alerts, and team communications.

Overview

Email notifications keep you informed about incidents, alerts, and team updates.

Setup

Email notifications work automatically with your Upstat account. No configuration needed.

Email Types

Incident Notifications

Sent for incident lifecycle events:

  • New incident created
  • Status changes
  • Assignment updates
  • Resolution notifications
  • Post-mortem reminders

Alert Emails

Monitor and system alerts:

  • Monitor down notifications
  • SSL certificate warnings
  • Performance degradation
  • Recovery notifications

Scheduled Reports

Regular summary emails:

  • Daily incident summary
  • Weekly on-call report
  • Monthly uptime report
  • Custom report schedules

Team Communications

Collaboration emails:

  • Comment notifications
  • @mention alerts
  • Runbook updates
  • Schedule changes

Email Templates

Default Templates

Upstat includes professional templates for:

Incident Alert

  • Clear severity indicator
  • Incident details summary
  • Affected services
  • Quick action buttons
  • Recent timeline

Status Update

  • What changed
  • Who made the change
  • Current status
  • Next steps
  • Impact assessment

Daily Summary

  • Active incidents
  • Resolved today
  • Upcoming maintenance
  • On-call schedule
  • Key metrics

Configuration

Email Preferences

Individual Settings

  • Go to Profile → Notification Preferences
  • Choose which email types to receive
  • Set quiet hours if desired

Email Features

Formatting

Emails include:

  • Clear severity indicators
  • Incident details
  • Action buttons

Batching

To reduce email volume:

  • Similar alerts are grouped
  • Non-urgent updates are batched

Best Practices

  • Set preferences to only get relevant emails
  • Use folders to organize by severity
  • Review and update notification settings regularly

Email Examples

Critical Incident

Subject: [CRITICAL] Payment API Down - Immediate Action Required

Severity: SEV-1
Duration: 5 minutes
Affected: Payment processing, Checkout flow

The payment API is currently experiencing an outage.
Customer impact detected.

[View Incident] [Acknowledge] [Join War Room]

Daily Summary

Subject: Daily Summary - 3 Active Incidents

Active Incidents: 3
Resolved Today: 7
Monitors Healthy: 98%
On-Call: Sarah Chen

Top Priority:
- Database connection issues (2 hours)
- API latency spike (45 min)

[View Dashboard] [Full Report]

Troubleshooting

Not receiving emails?

  • Check spam/junk folders
  • Verify your email address in Profile settings
  • Check notification preferences