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Service Links

Link incidents to catalog entities to track which services, systems, or components are affected.

Prerequisites

  • Access to the project
  • At least one entity defined in your catalog

Linking Entities When Creating an Incident

1. Open the New Incident Form

Navigate to Incidents and click New Incident.

2. Find Affected Entities

In the right panel, locate the Affected Entities field.

3. Select Entities

Click the entity picker and select the entities affected by this incident. You can select multiple entities.

4. Save the Incident

Click Save. The linked entities appear on the incident.

Linking Entities to Existing Incidents

1. Open the Incident

Navigate to Incidents and click on the incident you want to update.

2. Edit Affected Entities

In the right panel, click on the Affected Entities section and select additional entities or remove existing ones.

Changes save automatically.

What Linking Does

When you link a catalog entity to an incident:

  • The entity appears in the incident’s detail view
  • The incident appears on the entity’s page in the catalog
  • You can filter incidents by affected entity
  • Impact analysis shows which incidents affected which services

Use Cases

Service outages Link the affected service to track the incident against that service’s history.

Infrastructure issues Link infrastructure components like databases or load balancers when they cause incidents.

Customer impact If you have customer entities in your catalog, link them to track which customers were affected.

Result

Linked entities provide context about what was affected and enable filtering and reporting by service or component.