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Creating Rosters

Define who’s on-call and when using independent, flexible rosters.

Prerequisites

  • Access to a project where you want to create the roster
  • Team members added to the project

1. Navigate to On-Call

  1. Open your project
  2. Navigate to On-Call in the sidebar
  3. Click New Roster

2. Configure Basic Settings

Field Description
Roster Name A descriptive name (e.g., “Primary Engineering”, “Weekend Support”)
Timezone The timezone for shift calculations (e.g., America/New_York)
Start Date When the roster begins generating shifts
Start Time The time of day shifts begin
End Date Optional. When the roster stops generating shifts

3. Configure Rotation Settings

Rotation Type

Choose how users rotate through shifts:

Type Description
Weekly Rotation Users rotate positions each week, ensuring everyone experiences different days
Sequential Users rotate in exact order (User A → User B → User C → User A)
Even Distribution Shifts spread evenly across users, maximizing time between each user’s shifts

Shift Duration

Set how long each shift lasts (1-24 hours). This affects how many shifts are generated per day when using Fill Gaps mode.

Duration Shifts Per Day (Fill Gaps)
24 hours 1 shift
12 hours 2 shifts
8 hours 3 shifts
6 hours 4 shifts

Concurrent Users

Set how many users are on-call simultaneously for each shift (1-10 users).

  • 1 user: Clear ownership, single point of contact
  • 2+ users: Redundancy, shared workload, pair coverage

Coverage Mode

Mode Description
Fill Gaps Generate multiple shifts per day to provide continuous 24-hour coverage
Single Shift Generate exactly one shift per scheduled day

Days of Week

Select which days the roster should generate shifts. By default, all days are selected.

4. Add Users

  1. In the Users section, click to add team members
  2. Select users from the dropdown (only project members appear)
  3. Drag to reorder users (order matters for sequential rotation)
  4. Add at least as many users as concurrent shifts

5. Save and Preview

  1. Click Save to create the roster
  2. Navigate to the Rosters view to see generated shifts
  3. Use the calendar view to verify coverage is correct

Result

The roster is now active and generating shifts based on your configuration. On-call users will receive alerts routed to them during their assigned shifts.

Example Configurations

24/7 Engineering Coverage

Setting Value
Rotation Type Even Distribution
Shift Duration 8 hours
Concurrent Users 1
Coverage Fill Gaps
Days All days

Creates 3 shifts per day (8am-4pm, 4pm-12am, 12am-8am) rotating evenly across all users.

Business Hours Support

Setting Value
Rotation Type Weekly Rotation
Shift Duration 8 hours
Concurrent Users 1
Coverage Single Shift
Days Monday-Friday

Creates one 8-hour shift on weekdays, rotating weekly.

Weekend Backup Team

Setting Value
Rotation Type Sequential
Shift Duration 12 hours
Concurrent Users 2
Coverage Fill Gaps
Days Saturday, Sunday

Creates two 12-hour shifts on weekends with 2 people on each shift.