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Scheduling Maintenance

Create maintenance windows to document planned service work.

Prerequisites

  • Access to a project where you want to schedule maintenance

1. Navigate to Maintenance

  1. Open your project
  2. Navigate to Maintenance in the sidebar
  3. Click New Maintenance

2. Fill Out Maintenance Details

Field Description
Title A descriptive name for the maintenance (e.g., “Database Upgrade”, “Weekly Deployment”)
Description Optional details about what the maintenance involves
From Date/Time When the maintenance window starts
To Date/Time When the maintenance window ends
Status Initial status (Planned or Active)

3. Save the Maintenance

Click Save to create the maintenance window. It appears in the maintenance list and project calendar.

Result

The maintenance window is now scheduled and visible to your team. You can track its progress by updating the status as work proceeds.

Managing Maintenance Windows

Viewing Maintenance

The maintenance list shows all maintenance windows with filtering options:

Filter Shows
All All maintenance windows
Planned Upcoming scheduled maintenance
Active Currently in progress
Completed Finished maintenance
Cancelled Cancelled maintenance

Sorting Options

Sort maintenance by:

  • Created date
  • Start time
  • End time

Editing Maintenance

  1. Click on a maintenance window in the list
  2. Update any fields (title, description, times, status)
  3. Click Save

Status Workflow

Maintenance typically progresses through statuses:

Planned → Active → Completed
           ↓
       Cancelled
Transition When to Use
Planned → Active When maintenance work begins
Active → Completed When maintenance finishes successfully
Any → Cancelled When maintenance is no longer happening

Calendar View

Maintenance windows appear on the project calendar:

  1. Navigate to Calendar in the sidebar
  2. View maintenance alongside holidays
  3. Click on maintenance events for details

Example Configurations

Scheduled Deployment

Field Value
Title Weekly Production Deployment
Description Deploy latest release to production servers
From Tuesday 2:00 AM
To Tuesday 4:00 AM
Status Planned

Emergency Maintenance

Field Value
Title Database Connection Pool Fix
Description Applying patch to resolve connection exhaustion
From Now
To +2 hours
Status Active

Infrastructure Upgrade

Field Value
Title Network Switch Replacement - Building A
Description Replacing aging network switches. Expect brief connectivity interruption.
From Saturday 10:00 PM
To Sunday 2:00 AM
Status Planned

Summary

Action How
Create Maintenance → New Maintenance
View Maintenance list or Calendar
Edit Click maintenance → Update → Save
Track status Update status field as work progresses