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Notifications

Send alerts through multiple channels when incidents occur or monitors fail.

Channels

Upstat supports multiple ways to receive alerts:

Slack - Notifications to channels or direct messages

Email - Detailed alerts with full incident information

SMS - Short text messages for critical issues

Webhooks - JSON payloads to integrate with other tools

Features

  • Severity routing - Different channels for different severity levels
  • Quiet hours - Set when you don’t want to be disturbed
  • Personal preferences - Each user controls their own notifications

![Placeholder: User Notification Preferences Showing Severity-Based Channel Selection]

Notification Types

You’ll receive notifications for:

  • Monitor alerts - When services go down or recover
  • Incident updates - New incidents, status changes, resolutions
  • Maintenance - Upcoming maintenance and completion notices
  • On-call - Shift changes and escalations

Best Practices

  • Start with fewer notifications and add as needed
  • Reserve high-severity alerts for true emergencies
  • Set quiet hours to maintain work-life balance

Setup

  1. Add channels - Connect Slack, verify email, add phone number
  2. Set preferences - Choose which notifications you want on each channel
  3. Test - Send a test notification to verify

![Placeholder: Notification Settings Page with Channel Configuration]

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