Notification Routing

Configure rules to send the right alerts to the right people at the right time.

Routing Options

Notifications can be routed based on several factors:

By Severity

P1 alerts might go to SMS and Slack
P3 alerts might only go to email
Configure per your team’s needs

By Time

Business hours: Send to team channels
After hours: Only notify on-call
Weekends: Different routing rules

By Recipient

Service owners: Direct notifications
Managers: Only escalations
Teams: Channel notifications

Configuration

Routing is configured at two levels:

User preferences - Each person controls their own notifications:

Channel selection per severity
Quiet hours settings
Mute options

Project rules - Admins set team-wide defaults:

Default severity routing
Escalation paths
Maintenance windows

![Placeholder: Project Notification Rules Configuration Page]

Best Practices

Effective routing reduces noise while ensuring critical alerts get through:

Start basic - Simple severity-based routing works for most teams
Honor preferences - Respect quiet hours except for true emergencies
Review regularly - Adjust rules based on what’s working
Document decisions - Make sure the team knows the routing logic

Learn more