History & Uptime
Show incident history on your status pages to build stakeholder confidence through transparency and demonstrate your commitment to service reliability.
Incident History Display
Your status page automatically maintains a record of published incidents, providing visitors with historical context about service reliability.
What Appears in History
Published Incidents Only
- Only incidents you’ve explicitly published through the operations interface appear in history
- Internal-only incidents remain private and don’t show in the historical record
- You control exactly what historical information stakeholders can see
Incident Information
- Incident title and description as you published them
- Timeline of updates you shared during the incident
- Current status (resolved, ongoing, etc.)
- Date and time information for the incident lifecycle
Historical Timeline
Chronological Order
- Incidents appear in reverse chronological order (newest first)
- Clear timestamps show when incidents occurred and were resolved
- Updates within each incident maintain their original timeline
- Visitors can see the progression from detection to resolution
Update Preservation
- All updates you published during an incident remain visible
- Original timestamps preserved for each communication
- Shows the cadence and quality of your incident communication
- Demonstrates transparency and responsiveness during issues
Current State Display
Operational Status Duration
Your status page shows how long services have been in their current operational state:
Current Status Indicators
- “Operational for X days/hours” when services are running normally
- “Degraded for X minutes/hours” during partial service issues
- “Down for X minutes” during outages
- “Under maintenance” during scheduled maintenance windows
This real-time information helps visitors understand both current status and recent stability.
Recent Activity
Incident Recency
- Visitors can see when the most recent incident occurred
- Extended periods of operational status build confidence
- Recent incident activity provides context for current reliability
Building Transparency
Why History Matters
Confidence Building
- Extended periods without incidents demonstrate reliability
- Professional incident handling builds trust even during issues
- Transparent communication shows accountability and competence
Expectation Setting
- Historical patterns help stakeholders understand typical service levels
- Incident frequency and resolution times show operational maturity
- Maintenance windows demonstrate proactive service management
Communication Quality
The way you communicate about incidents affects how history builds confidence:
Clear Communication
- Specific incident titles help visitors understand what happened
- Detailed updates during incidents show active response
- Resolution confirmations provide closure and confidence
Professional Response
- Regular updates during incidents demonstrate engagement
- Timely resolution shows operational competence
- Learning from patterns builds long-term trust
Uptime Tracking
Current Capabilities
Basic Status Tracking
- Status pages track current operational state for all entities
- Duration display shows how long current status has been maintained
- Historical incident record provides context for reliability patterns
Coming Soon Comprehensive uptime analytics and reporting are planned for future releases, including:
- Uptime percentage calculations over time periods
- Service level agreement (SLA) tracking and reporting
- Detailed availability metrics and trends
- Performance benchmarking and historical analysis
What Visitors See Today
Status Overview
- Current operational state of all services
- Time since last status change
- Recent incident history for context
- Maintenance window schedules when applicable
Historical Context
- List of recent published incidents
- Timeline of incident resolution
- Pattern of service reliability over time
- Professional incident communication examples
Managing Historical Records
Publisher Control
Selective History
- Only published incidents appear in status page history
- Internal incidents remain private regardless of resolution
- You control the narrative through selective publishing
- Historical transparency supports your communication strategy
Update Permanence
- Published incident updates become part of the permanent record
- Historical accuracy preserved for stakeholder reference
- Timeline integrity maintained for trust and accountability
- Professional communication standards reflected in history
Historical Accuracy
Timeline Preservation
- All published updates maintain their original timestamps
- Incident progression shown exactly as it occurred
- No retroactive editing of published historical information
- Authentic record of incident response and resolution
Communication Standards
- Historical record reflects your communication quality during incidents
- Professional updates contribute to positive stakeholder perception
- Consistent communication style builds brand trust over time
- Transparency through history demonstrates organizational maturity
Visitor Perspective
How Stakeholders Use History
Confidence Assessment
- Extended operational periods reassure stakeholders
- Professional incident handling builds trust even during problems
- Historical patterns help stakeholders understand service reliability
- Recent activity provides context for current status confidence
Decision Making
- Historical reliability informs stakeholder planning and decisions
- Incident frequency and resolution patterns show service maturity
- Maintenance window history demonstrates proactive management
- Communication quality reflects organizational professionalism
Trust Building Through History
Positive Indicators
- Long periods of operational status
- Quick incident detection and response
- Clear, professional incident communication
- Learning and improvement over time
What Builds Confidence
- Honest communication about issues when they occur
- Consistent update cadence during incidents
- Professional tone and detailed information
- Evidence of learning from past incidents
Best Practices
Historical Transparency
Communication Quality
- Write clear, informative incident updates that age well
- Provide specific information appropriate for your audience
- Maintain professional tone even during stressful incidents
- Follow consistent communication standards across all incidents
Selective Publishing
- Publish incidents that matter to your stakeholders
- Keep internal technical issues private when appropriate
- Balance transparency with stakeholder relevance
- Focus on customer-impacting incidents for public history
Building Positive Patterns
Response Time
- Respond quickly to incidents with initial acknowledgment
- Provide regular updates during active incident response
- Communicate resolution clearly and definitively
- Follow up when appropriate with additional context
Learning Demonstration
- Show improvement in response times over multiple incidents
- Communicate prevention measures when appropriate
- Demonstrate growing operational maturity through history
- Build stakeholder confidence through professional incident handling
Learn more