The practical guide for teams creating on-call coverage for the first time.
Practical strategies for teams too small for dedicated incident commanders but too critical to wing it
What research reveals about fatigue, sleep deprivation, and cognitive performance during on-call work.
How teams use feature flags to instantly disable problematic features and restore service during incidents.
Clear decision criteria for when incidents warrant waking senior engineers, escalating to management, or handling alone.
The actions you take in the first five minutes determine whether an incident resolves in fifteen minutes or drags on for hours.
MTTR is just one member of a larger family of incident metrics. Here's what the others measure and when they matter more.
Why the distinction between incidents and bugs determines how teams respond, who gets involved, and how quickly issues get resolved.
How smart routing decisions transform alert delivery from broadcast noise into targeted signals that reduce resolution time.
