Why conflating these two concepts creates confusion and how separating them improves incident response.
MTTR measures how quickly teams restore service after incidents. Learn the formula, variations, and how to use this metric effectively.
Understanding when to restore service fast versus when to investigate root causes determines whether issues keep recurring.
Which incident management tasks benefit from automation and which need human judgment.
The metrics that reveal whether your services are reliable, not just available.
Why sales, support, and executives belong in your incident response process.
A structured framework of five questions that help teams make fast, consistent triage decisions during incidents.
How strategic transparency through status pages builds customer trust, reduces support burden, and demonstrates operational maturity.
The essential checklist that separates prepared responders from those scrambling at 2 AM.
