Privacy Policy
Effective Date: 11/01/2024
1. Information We Collect
We collect the following information when you use our services:
- Billing Information: Full Name (First, Middle Initial,
Last), email address, and optional mailing address. Payment details are
securely handled by our third-party payment processor, Stripe, and are
not stored by UpStat.
- Usage Data: Logs, IP addresses, and third-party integration
tokens (if you set up integrations with third parties).
- Analytics Data: Visitor information via Google Analytics,
collected through scripts and cookies.
2. How We Collect Information
We collect information through:
- Direct Input: Information provided during account registration,
billing, or while using our services.
- Automated Collection: Logs, IP addresses, and integration
tokens are collected automatically during application usage.
- Cookies and Scripts: Google Analytics uses cookies and
scripts to track visitor data. You may opt out of non-essential cookies
via the consent banner or your browser settings.
3. How We Use Your Information
- Payment Processing: Billing information is securely shared
with Stripe for payment processing.
- Notifications: Email addresses are used for account-related
notifications and engagement emails.
- Analytics: Visitor and usage data help us understand how
users interact with UpStat and guide our product and marketing improvements.
- Product Improvement: Collected data enhances our services
and user experience.
We will never sell your information to third parties.
4. Third-Party Services
We use the following third-party services:
- Stripe: For payment processing. Please refer to
Stripe's
Privacy Policy for more details.
- Google Analytics: For analytics. You can opt out of
Google Analytics through
this tool.
5. Data Retention
Customers control their data retention periods within the application.
Data can be deleted via the dashboard or API. Deleted data is removed
within 24 hours, with our cleanup process running every 24 hours.
Maximum retention periods vary based on your subscription plan.
6. Your Rights
- Access Your Data: Export a copy of your data upon request.
- Modify Your Data: Update information within your account
settings.
- Delete Your Data: Request data deletion via the
dashboard or by contacting us at
[email protected].
7. Cookies and Tracking
- Essential Cookies: Used for authentication and the functionality
of our application.
- Analytics Cookies: Used by Google Analytics for tracking.
You can opt out of non-essential cookies via the consent banner.
- Cookie Preferences: Manage cookie preferences at any time
through your browser or our settings page.
8. Data Security
We implement industry-standard security measures, including secure
servers, strong encryption, access controls, firewalls, and regular
audits. Third-party integration tokens are encrypted at rest.
9. Data Transfers
Your data is securely transmitted over HTTPS and stored in Google
Cloud's US-Central data center. While we adhere to GDPR guidelines, all
data is stored in the United States.
10. Communications
We send marketing emails, product updates, and engagement notifications.
You can opt out of these communications at any time via the unsubscribe
link in the email or by contacting us.
11. Children's Data
UpStat does not target or collect information from individuals under the
age of 16. If you believe we have collected data from a child, please
contact us immediately at [email protected].
12. Data Breach Notification
In the unlikely event of a data breach, we will notify affected users
via email within 48 hours of becoming aware of the breach.
13. Changes to This Policy
We may update this Privacy Policy periodically. For significant changes,
we will notify users via email with details of the updates. The
effective date will always be listed at the top of this document.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please
contact us at:
[email protected]