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Stay in Control
Even When It All Goes Sideways

Track, triage, and resolve incidents in real-time with powerful list and Kanban views.

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Capture every detail—without slowing down.

Upstat’s rich-text editor makes it easy to log structured, high-context incidents using Markdown. Add timelines, tag teammates, format impact summaries, and embed key links—all without switching tools or losing clarity.


Declare incidents with the precision your team needs—whether it's SEV-1 or a customer-facing bug.

  • Markdown-Powered Editor

    Format timelines, impact sections, and next steps with intuitive formatting.

  • Structured Yet Flexible

    Add status, severity, reporter, lead, and affected systems with just a few clicks.

  • Context-Rich Collaboration

    Mention teammates, attach files, and keep everything in one place.

  • Fast Entry When Time Matters

    Create and submit incidents in seconds—without sacrificing clarity.

Stay in the loop—automatically.

Upstat makes collaboration effortless. Comment directly on incidents to ask questions, share updates, or tag teammates. As soon as you contribute, you’re added as a participant—ensuring you’ll be notified about all future changes automatically.


From first responders to cross-functional leads, everyone stays in sync without needing to follow a separate thread.

  • Threaded Comments

    Discuss incidents directly in context—no more switching to chat or docs.

  • Auto-Follow Participation

    Comment once and you’re automatically looped in on future updates and status changes.

  • Mentions and Notifications

    Tag teammates and notify them immediately with @mentions and role-based alerts.

  • Real-Time Updates

    Comments, edits, and status changes appear instantly—no refresh needed.

Get the full picture—at a glance.

Whether you're triaging dozens of open issues or reviewing postmortems, Upstat’s List View gives you a clean, sortable, and filterable snapshot of every incident. Toggle by severity, lead, or label to focus fast—and never lose track of what matters most.

  • Powerful Filtering

    Instantly narrow by lead, severity, label, or status.

  • Structured at Scale

    Scan through many incidents with high-density clarity.

  • Perfect for Postmortems

    Reference during review sessions to speed up analysis.

  • Supports Light and Dark Themes

    Work in the mode that fits your environment (and your eyes).

Organize incidents your way.

Upstat gives you the freedom to define how your incidents are labeled and grouped. Create custom labels for services, systems, customers, or severity buckets—and choose the colors that make sense for your team. Whether you're tracking across product areas or ownership, it's all flexible, searchable, and designed to keep you moving fast.

  • Custom Label Editor

    Create, rename, and delete labels with just a few clicks.

  • Full Color Control

    Choose from a full palette to keep your tags easy to scan and visually consistent.

  • Team-Specific Taxonomies

    Define your own organizational language—by service, squad, or customer.

Frequently asked questions

Common questions about how Upstat helps teams coordinate incident response.

How does Upstat handle incident creation?

Incidents can be created manually through the UI or automatically from monitor alerts. The rich-text Markdown editor lets you capture structured details including severity, affected systems, and initial impact assessment. Incidents can also be created via the API for integration with external tools.

Can multiple people work on the same incident simultaneously?

Yes. Upstat supports real-time collaboration with presence tracking, threaded comments, and automatic participant notifications. When you comment on an incident, you're automatically added as a participant and receive notifications for all future updates.

What views are available for managing incidents?

Upstat provides both List View and Kanban View. List View offers filtering and sorting by severity, lead, label, or status for high-density information scanning. Kanban View organizes incidents by status columns for visual workflow management.

How do incident labels work?

Create custom labels for organizing incidents by service, team, customer, or any taxonomy that fits your workflow. Labels support full color customization and can be filtered in both List and Kanban views for quick incident navigation.

Take control of your next incident.

Triage smarter, act faster, and never miss a critical update—with Upstat's incident management.

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