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Upstat vs Moogsoft

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Executive Snapshot

Moogsoft is enterprise AIOps correlation. Upstat is complete incident operations.

Moogsoft (now rebranded as Dell APEX AIOps) provides AI-powered correlation and noise reduction for large enterprises with complex monitoring environments—but requires external monitoring tools, on-call platforms, and status page services. Teams typically maintain subscriptions for monitoring, correlation ($10,000+/year), on-call management, and status pages. Upstat consolidates all four into one platform for $29–$49 per user.

Dell acquisition consideration

Following Dell's acquisition, Moogsoft has been rebranded to Dell APEX AIOps, which may affect product roadmap, pricing, and availability. Teams should clarify Dell's long-term strategy for the platform. Upstat is an independent SaaS platform with predictable pricing and a focused product roadmap for incident operations.

Capability comparison

Platform Focus

Upstat

Complete incident operations platform with native monitoring, response workflows, runbooks, and status communication.

Moogsoft (Dell APEX AIOps)

Enterprise AIOps platform focused on AI-powered correlation and noise reduction; now rebranded as Dell APEX AIOps.

Monitoring

Upstat

Built-in uptime, API, and heartbeat monitoring with automatic incident creation and alerting.

Moogsoft (Dell APEX AIOps)

No native monitoring—ingests telemetry data and events from external monitoring tools; focuses on correlation layer.

Alert Correlation

Upstat

Basic alert grouping to reduce notification noise for on-call teams.

Moogsoft (Dell APEX AIOps)

Advanced AI/ML-powered correlation with anomaly detection and adaptive thresholding; clusters alerts based on topology and service relationships.

Incident Response

Upstat

Full incident workspace with Kanban views, Markdown timelines, role assignments, and embedded runbooks.

Moogsoft (Dell APEX AIOps)

Virtual Network Operations Center (Situation Room) for collaboration; focuses on root cause analysis rather than full incident coordination.

On-Call Management

Upstat

Built-in on-call scheduling, escalation policies, and multi-channel alerting integrated with monitoring.

Moogsoft (Dell APEX AIOps)

No native on-call management—requires integration with external platforms like PagerDuty for alerting and escalations.

Automation

Upstat

No-code workflow builder and interactive runbooks for incident procedures.

Moogsoft (Dell APEX AIOps)

Automated workflows for routing, remediation, and auto-closing incidents in third-party ITSM systems.

Status Communication

Upstat

Customer-facing status pages automatically updated from incidents and monitor health.

Moogsoft (Dell APEX AIOps)

No native status pages—requires integration with external status communication platforms.

Pricing

Upstat

$29 / $49 per user with monitoring, incidents, on-call, and status pages included.

Moogsoft (Dell APEX AIOps)

Starting from $833/month (approximately $10,000/year); does not include monitoring, on-call, or status pages.

Why teams evaluate Moogsoft alternatives

Correlation without monitoring or on-call

Moogsoft correlates events from external monitoring tools but provides no native monitoring infrastructure or on-call management—teams maintain separate subscriptions for monitoring (Datadog, Splunk), on-call tools (PagerDuty), and status pages. Upstat provides native monitoring, on-call management, and incident coordination in one platform—eliminating tool sprawl for most teams.

Uncertainty from Dell acquisition

Following Dell's acquisition and rebranding to APEX AIOps, teams face uncertainty about product roadmap, pricing changes, and platform integration with Dell's broader enterprise portfolio. Small-to-midsize teams seeking focused incident operations may find enterprise AIOps platforms overbuilt for their needs. Upstat provides right-sized incident operations without enterprise overhead.

Enterprise complexity for smaller teams

Moogsoft targets large enterprises with complex, multi-tool monitoring estates requiring advanced ML correlation and virtual Network Operations Centers. Teams managing 2-5 monitoring tools often find the platform overbuilt—basic alert grouping meets their noise reduction needs. Upstat provides complete incident operations for small-to-midsize teams managing production systems.

Learn more about Why teams evaluate Moogsoft alternatives

How teams migrate from Moogsoft to Upstat

Most teams migrate monitoring and incident management in 2-3 weeks by replacing external monitoring tools and Moogsoft correlation with Upstat's native monitoring and incident operations.

  • 1
    Assess whether Dell APEX AIOps product roadmap aligns with your team's long-term needs given the rebranding.
  • 2
    If consolidating: configure Upstat native monitoring to replace external detection sources that currently feed Moogsoft.
  • 3
    Migrate on-call management to Upstat (Moogsoft requires separate tools like PagerDuty).
  • 4
    Set up Upstat incident workflows, runbooks, and status pages to replace downstream coordination tools.
  • 5
    Run both systems in parallel to verify alert routing, then retire Moogsoft and upstream monitoring subscriptions.

Migration checklist

Teams with advanced correlation needs should assess Dell APEX AIOps roadmap before migrating. Most small-to-midsize teams find Upstat's native monitoring and basic alert grouping sufficient for their needs.

Learn more about How teams migrate from Moogsoft to Upstat

Business Case

Stack consolidation scenario

A 30-engineer DevOps team manages production systems using:

  • Prometheus/Grafana for monitoring: $5,000/year
  • Moogsoft for correlation: $10,000/year
  • PagerDuty for on-call: $7,200/year
  • Status page tool: $2,400/year
  • Total external tools: $24,600/year

With Upstat Teams ($29/user), total cost: $10,440/year—including native monitoring, incident management, on-call, runbooks, and status pages. Annual savings: $14,160 plus reduced integration complexity.

ROI Summary

Current stack (monitoring + correlation + on-call + status) $24,600/year
Upstat Teams (30 users) $10,440/year
Annual savings $14,160

Additional benefits: Eliminated Dell enterprise lock-in concerns, unified incident context, faster MTTR from consolidated workflows.

When Moogsoft (Dell APEX AIOps) makes sense

Large enterprises with 10+ monitoring tools and high alert volume benefit from Moogsoft's advanced AI/ML correlation and topology-based clustering. If your organization requires enterprise AIOps as part of a broader Dell technology stack, Dell APEX AIOps provides value.

Small-to-midsize teams using 2-5 monitoring tools typically find Upstat's native monitoring with basic alert grouping sufficient—eliminating external monitoring, correlation, on-call, and status page subscriptions while providing complete incident operations in one unified platform without enterprise complexity.

Frequently asked questions

Teams using Moogsoft (now Dell APEX AIOps) for enterprise AIOps correlation evaluate whether Upstat provides comparable incident operations at lower total cost.

Is Moogsoft still available as a standalone product?

Moogsoft has been rebranded as Dell APEX AIOps following Dell's acquisition, which may affect pricing, availability, and product roadmap. Teams currently using Moogsoft should clarify Dell's long-term product strategy. Upstat is an independent SaaS platform with predictable pricing and a focused product roadmap for incident operations.

Does Upstat offer correlation like Moogsoft?

Moogsoft provides advanced AI/ML-powered correlation with anomaly detection and topology-based clustering—designed for large enterprises with complex monitoring estates. Upstat provides basic alert grouping for noise reduction but focuses on complete incident operations (native monitoring, incident workspace, on-call, runbooks, status pages) rather than enterprise AIOps correlation. Teams needing sophisticated correlation should evaluate Dell APEX AIOps; teams wanting to consolidate monitoring and incident management should evaluate Upstat.

How does Upstat pricing compare to Moogsoft?

Moogsoft charges starting from $833/month (approximately $10,000/year) and does not include monitoring, on-call management, or status pages—teams still need external tools. Upstat offers $29 (Teams) or $49 (Business) per user with native monitoring, incidents, on-call, runbooks, and status pages included—eliminating multiple subscriptions and reducing total stack cost for most teams.

Can Upstat replace Moogsoft and our monitoring tools?

Yes. Moogsoft requires external monitoring sources plus separate on-call tools (like PagerDuty) and status page platforms, resulting in multiple subscriptions. Upstat provides native monitoring, on-call management, incident coordination, runbooks, and status pages in one platform—eliminating tool sprawl. Teams using Moogsoft for IT event correlation (not broader enterprise AIOps) can consolidate with Upstat and retire upstream monitoring and alerting subscriptions.

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