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Incident Confidence
Without the Overhead

Bring structure, accountability, and compliance to your incident response—without forcing dev workflows on IT

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Built for infrastructure teams

Infrastructure teams deal with urgent issues, high stakes, and broad system impact—often without developer tools that fit their workflows. Upstat brings structured incident response to IT and infrastructure teams with a focus on clarity, accountability, and speed.


Assign leads, log impact, track system labels, and move incidents through your own custom statuses. Whether it’s a degraded database or a failing deployment, everyone knows what’s happening, who owns it, and what to do next.

  • Custom Status Columns

    Define incident stages that match how your team actually works—without forcing dev workflows.

  • Role-Based Assignments

    Assign a Lead, Reporter, or specialized roles like Customer Success or Legal Lead—so everyone’s accountable.

  • Structured Impact Logging

    Document affected systems, severity, and timelines with minimal effort using Markdown formatting.

  • Clear Visual Tracking

    Kanban and List views give ops teams fast clarity on incident state, ownership, and next steps.

Stay ahead of failures

Your systems are spread across regions, environments, and endpoints—so when something goes wrong, you need to know fast. Upstat monitors your HTTP and API health, SSL expiration, and response times from multiple regions.


Alerting is flexible and role-aware. Route issues based on failure type, severity, or region—and ensure the right teams are notified without alert fatigue.

  • Multi-Region Monitoring

    Track endpoint health from multiple geographies to spot regional issues fast.

  • Flexible Down Thresholds

    Avoid noisy alerts by controlling how long a monitor must fail before triggering action.

  • Alerting Automations

    Use if/then workflows to notify the right people depending on the monitor, type, or region.

  • Monitor-Specific Routing

    Fine-tune alert destinations for each monitor or system without duplicating effort.

Track what happened

When something breaks, it’s not just about the fix—it’s about understanding what went wrong and who responded. Upstat provides a structured, filterable view of every incident, making it easy to review timelines, owners, and outcomes at a glance.


Need a full history for internal review or compliance audits? Every change, comment, and role assignment is logged—ready to export or analyze when you need it.

  • Structured Incident Logs

    Every event—from assignment to resolution—is automatically recorded.

  • Filterable List View

    Quickly find incidents by severity, label, system, or role to focus reviews.

  • CSV Export for Audit

    Generate structured exports to share incident data with external stakeholders.

  • No Extra Work

    Audit trails and histories are built in automatically—no extra tagging or logging needed.

Map issues to systems

When infrastructure goes down, the first question is: what did it impact? Upstat’s Catalog gives your team a place to define the systems you support—so incidents can be tied directly to real infrastructure, not just a freeform label.


From databases and backend services to internal tools and DNS, every item in the Catalog shows associated incidents—making it easy to see patterns, repeat issues, or ownership gaps.

  • Link Incidents to Systems

    Tie each incident to the relevant system, service, or tool—without needing integrations.

  • See Past Incidents by System

    View a full list of incidents for each Catalog item—perfect for root cause reviews.

  • Add Context Without Bloat

    Catalog items give structure to your systems—no tags, no spreadsheets, no drift.

  • Built for Infra, Not Just Apps

    Catalog isn’t limited to components—it’s flexible enough to represent infrastructure and internal systems too.

Automate the mundane

Infrastructure teams face repetitive tasks every time something breaks—like notifying the right team, assigning a lead, or escalating when no one responds. Upstat helps you automate those steps using simple if/then logic.


Create workflows that trigger when incidents match certain tags, monitors, or severity levels. Set multiple actions, add delays, and route the alert to the right group—so humans can stay focused on what they do best.

  • Multiple Actions per Trigger

    Assign roles, add comments, send notifications—all in a single workflow.

  • Delayed Actions

    Wait a few minutes before escalating, assigning, or alerting others—no code required.

  • Route by Condition

    Tailor alerts based on service, monitor, or severity to avoid generic pings.

  • Maintainable Without Devs

    Infrastructure teams can manage automations themselves—no YAML, no PRs.

Clarity for Every Incident

Give your infrastructure team the tools to triage, resolve, and review incidents—with full visibility and zero dev assumptions.

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