Incidents aren’t just for engineering. Upstat is built for the whole organization—legal, support, security, and leadership. Threaded comments, role-based mentions, and structured timelines keep everyone aligned in the same space.
No more jumping between tools or chasing status updates. Everything you need to respond, coordinate, and communicate is right inside the incident.
Threaded Comments
Discuss context and updates in real time—right on the incident, not in a separate thread.
Role Mentions
Notify the right person with a single tag—like @Joe Smith or @Alex Stroff.
Auto-Follow Participation
Anyone who comments or is assigned is automatically looped in for future updates.
One Shared Timeline
Comments, status changes, and field updates all flow into a single, real-time view.
Upstat makes ownership unambiguous. Every incident includes fields for key roles like Incident Lead, and Reporter—so it's always clear who's responsible for what.
Roles aren't just labels—they drive notifications, accountability, and clarity across the team. No more duplicated work or missing steps.
Structured Roles
Assign key responsibilities like Incident Lead for each event.
Built-In Accountability
Responsibility is visible to the whole team—so nothing falls through the cracks.
Notification Routing
Mentions and alerts go to the right person based on assigned roles, not guesswork.
Cross-Team Friendly
Designed for orgs where incidents span engineering, ops, legal, and support.
Upstat keeps your team informed without flooding them with irrelevant updates. Mention someone and they'll get the notifications they need—nothing more.
Participation is automatic. As soon as someone comments or is assigned, they're looped in for future updates. It's visibility by action, not by guesswork.
Mention Based Notifications
Tag someone and they’re instantly notified and added to the conversation.
Auto Follow Participation
Anyone who joins the conversation is automatically subscribed to updates.
No Chat Overload
Comments, changes, and mentions stay inside the incident—not lost in DMs or threads.
Collaboration doesn’t mean giving everyone full access. Upstat uses account- and project-level roles to make sure teammates can view and contribute to incidents—without overstepping sensitive boundaries.
Whether you're adding a project viewer, assigning a contributor, or inviting a legal lead, every action respects the roles and permissions you've defined.
Role-Based Access
Define who can view, edit, or assign within incidents at both the account and project level.
Secure by Default
Teams only see what they’re permitted to—keeping private details protected without slowing collaboration.
Cross-Team Visibility
Invite the right teammates from across functions—without compromising control or scope.
Upstat keeps all communication in one place—so engineers, support, and leadership stay aligned in real time with comments, mentions, and role-based notifications.