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Keep Everyone
In the Loop

Assign roles, comment in real time, and stay aligned across incidents, runbooks, and response timelines.

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Everyone on the Same Page

Incidents aren’t just for engineering. Upstat is built for the whole organization—legal, support, security, and leadership. Threaded comments, role-based mentions, and structured timelines keep everyone aligned in the same space.


No more jumping between tools or chasing status updates. Everything you need to respond, coordinate, and communicate is right inside the incident.

  • Threaded Comments

    Discuss context and updates in real time—right on the incident, not in a separate thread.

  • Role Mentions

    Notify the right person with a single tag—like @Joe Smith or @Alex Stroff.

  • Auto-Follow Participation

    Anyone who comments or is assigned is automatically looped in for future updates.

  • One Shared Timeline

    Comments, status changes, and field updates all flow into a single, real-time view.

Know who's doing what

Upstat makes ownership unambiguous. Every incident includes fields for key roles like Incident Lead, and Reporter—so it's always clear who's responsible for what.


Roles aren't just labels—they drive notifications, accountability, and clarity across the team. No more duplicated work or missing steps.

  • Structured Roles

    Assign key responsibilities like Incident Lead for each event.

  • Built-In Accountability

    Responsibility is visible to the whole team—so nothing falls through the cracks.

  • Notification Routing

    Mentions and alerts go to the right person based on assigned roles, not guesswork.

  • Cross-Team Friendly

    Designed for orgs where incidents span engineering, ops, legal, and support.

Stay in the loop

Upstat keeps your team informed without flooding them with irrelevant updates. Mention someone and they'll get the notifications they need—nothing more.


Participation is automatic. As soon as someone comments or is assigned, they're looped in for future updates. It's visibility by action, not by guesswork.

  • Mention Based Notifications

    Tag someone and they’re instantly notified and added to the conversation.

  • Auto Follow Participation

    Anyone who joins the conversation is automatically subscribed to updates.

  • No Chat Overload

    Comments, changes, and mentions stay inside the incident—not lost in DMs or threads.

Secure access

Collaboration doesn’t mean giving everyone full access. Upstat uses account- and project-level roles to make sure teammates can view and contribute to incidents—without overstepping sensitive boundaries.


Whether you're adding a project viewer, assigning a contributor, or inviting a legal lead, every action respects the roles and permissions you've defined.

  • Role-Based Access

    Define who can view, edit, or assign within incidents at both the account and project level.

  • Secure by Default

    Teams only see what they’re permitted to—keeping private details protected without slowing collaboration.

  • Cross-Team Visibility

    Invite the right teammates from across functions—without compromising control or scope.

Frequently asked questions

Common questions about team coordination and presence tracking.

How does presence tracking work?

Upstat tracks real-time presence with last-seen timestamps and activity indicators. Teams can see who's actively working on incidents, who's available, and who's currently on-call without manual status updates.

What are responsibility tags?

Teams can be tagged with technical areas and business functions they cover. This enables quick identification of the right team for specific incidents based on affected systems or services.

Can teams have custom structures?

Yes. Create custom teams that match your organization's structure. Teams can overlap, allowing individuals to belong to multiple teams for cross-functional coordination during complex incidents.

How does contact information aggregation help during incidents?

Upstat aggregates contact information (email, phone, Slack handle) for each team member. During incidents, responders can quickly reach the right people through their preferred communication channel without hunting for contact details.

One incident. One thread. One team.

Upstat keeps all communication in one place—so engineers, support, and leadership stay aligned in real time with comments, mentions, and role-based notifications.

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