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Build smarter schedules

Upstat’s on-call timeline makes it easy to create shift schedules that work across timezones and team structures. Whether you're rotating weekly, daily, or running follow-the-sun coverage, the visual interface helps you assign and adjust shifts with confidence.


From international teams to small squads with uneven coverage, Upstat adapts to the way you already operate—no extra spreadsheets or external tools required.

  • Visual Timeline Scheduling

    See who's on call at a glance with a timeline view that's designed for clarity and fast edits.

  • Timezone-Aware Shifts

    Design shifts using local times or shared timezones—ideal for global or distributed teams.

  • Flexible Rotation Patterns

    Set up weekly, daily, or custom rotation schedules—no rigid templates or locked-in cycles.

  • Simple Roster Management

    Add, remove, or reassign roster members in seconds—perfect for growing or changing teams.

Handle overrides easily

Life happens. Upstat makes it easy to temporarily reassign on-call duties—without breaking the rest of the schedule. Whether it’s a vacation, a last-minute emergency, or a team switch, overrides are built in and friction-free.


Replacements are visible right on the timeline, so everyone knows who’s responsible and when. No gaps, no surprises, and no messy workaround logic.

  • One-Click Overrides

    Reassign on-call shifts with just a few clicks—no need to touch the rest of the schedule.

  • Clearly Marked Changes

    See who was replaced, when, and for how long—so there's never confusion during handoffs.

  • Built Into the Timeline

    Overrides appear directly in the scheduling view, so you always have full context.

  • Keep the Flow Intact

    Overrides don’t affect rotation logic or future shifts—they’re clean and contained.

Set clear escalation paths

Not every alert needs the same response. Upstat lets you define clear, multi-step escalation policies—so critical incidents reach the right people fast, and less urgent ones stay appropriately scoped.


You decide how to escalate: by role, schedule, or specific user—and how long to wait before moving to the next step. Every policy is visible, consistent, and designed to reduce confusion when it matters most.

  • Multi-Step Escalations

    Define what happens if an alert isn’t acknowledged—step by step, role by role.

  • Role and User Targeting

    Escalate to the current on-call, a specific person, or a group—based on your rules.

  • Time-Based Triggers

    Set precise wait times before each step—no more wondering when to escalate.

  • Fully Auditable

    Every escalation is logged—so you know who responded, when, and what happened next.

Making sure everyone knows

Upstat gives you fine-grained control over who gets alerted and when. Notifications are tied directly to monitor state changes and on-call roles—so the right person is looped in immediately when something goes wrong.


From UI-based settings to alerting automations, you decide who gets the ping—no redundant blasts or manual forwarding required.

  • Role-Based Delivery

    Tie notifications to specific roles—like on-call engineer or incident lead—so alerts go to whoever’s active.

  • Monitor-Level Settings

    Define who gets notified per monitor—customized to fit the urgency and ownership of each system.

  • No Manual Pinging

    Once someone is assigned or on call, they’re automatically added to alerts—no extra coordination needed.

  • Flexible Channels

    Email is supported today, with Slack, Teams, and more on the way—built for the tools your team already uses.

See It in Action

Real teams are using Upstat's on-call management to reduce burnout and improve operational health.

How a DevOps Team Cut On-Call Burnout by 65%

A B2B SaaS platform eliminated on-call burnout through automated fair rotation, holiday protection, and intelligent alert suppression—reducing pages from 45 to 16 per week while improving response quality.

65% fewer pages
82% reduction in false positives
4 hours sleep recovered per week
Read the case study

Frequently asked questions

Common questions about on-call scheduling and escalation management.

What rotation patterns does Upstat support?

Upstat supports daily, weekly, and custom rotation patterns with configurable handoff times. You can create follow-the-sun schedules for global teams, staggered rotations, and weekend-only schedules to match your team's needs.

How do overrides and time-off work?

Team members can create temporary overrides for planned absences, swaps, or emergency substitutions. The override system integrates with Google Calendar for holiday awareness, automatically adjusting schedules to respect regional holidays.

Can escalation policies have conditional routing?

Yes. Escalation policies support conditional branching based on incident severity, time of day, and other context. Configure multi-tier escalations that route critical issues differently than lower-severity alerts.

How does Upstat handle timezone differences?

All schedules support full timezone awareness. Team members see on-call times in their local timezone, and handoffs occur at the configured time in each region's timezone for truly global rotation management.

Know who's on. And what's next.

Build resilient schedules, eliminate guesswork, and make sure the right people are notified when it matters most—with Upstat's on-call timeline.

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