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Product Awareness
Without the Firehose

Give product teams the context they need to prioritize fixes, and support users during incidents.

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See how every incident impacts your product.

Upstat gives product teams the structured visibility they need to understand exactly what happened, when, and why—without having to ask engineering for status updates. Every incident shows timeline context, severity, lead, affected systems, and more.


Whether you're triaging customer feedback or reviewing a postmortem, you'll have the full product impact right in front of you.

  • Timeline View

    Track incident events, role assignments, and resolution steps all in one place.

  • Structured Data Fields

    Quickly scan status, severity, service labels, and lead for every incident.

  • Product-Aware Labeling

    Use custom labels to organize incidents by feature, team, or area of ownership.

  • No Engineering Needed

    Everything is readable, structured, and accessible without needing to touch dev tools.

Collaborate without bottlenecks

When an incident hits, your product team shouldn't be left waiting for updates. Upstat keeps you in the loop with real-time comments, auto-following, and role-based tagging—so you can stay aligned without interrupting engineers or chasing Slack threads.


From triage to resolution, you’ll have visibility into every conversation and decision—at the speed your customers expect.

  • Threaded Conversations

    Add context or ask questions directly in the incident timeline—no Slack context-switching.

  • Auto-Join Participation

    Once you comment or are tagged, you’re added to the participant list and receive all updates.

  • No Engineering Bottlenecks

    Ask for clarity, suggest customer messaging, or weigh in—without needing to “request access.”

  • Real-Time Sync

    Comments and status updates appear instantly—so you can move fast and stay informed.

Spot patterns, learn faster.

Incidents aren't just one-off events—they're signals. Upstat's list view lets product teams filter by severity, labels, lead, or affected system to review historical patterns and identify recurring issues tied to product areas, features, or rollouts.


Whether you're in planning, QA, or prioritization mode, your team can make decisions grounded in real-world impact—not just gut feel.

  • Label-Based Filtering

    Sort by product area, team, feature, or affected system to surface what matters to you.

  • Severity + Lead Filters

    Quickly narrow down to high-impact or cross-functional incidents for review.

  • Perfect for Postmortems

    Use List View to prepare for retros, track improvements, or report on trends over time.

  • One Unified Source

    No more scattered incident notes—everything lives in one searchable, filterable system.

Know which parts of the product were impacted by the incident

With Upstat's catalog, your product team can easily understand which services, systems, or features were affected by an incident. Just click into an entity to view all associated incidents—no digging through internal docs or pinging engineers required.


Whether it's tied to a checkout system, API, or onboarding flow, you'll know exactly what's involved and how often it's had problems.

  • Entity → Incident Linking

    View a list of incidents associated with any service, customer segment, or system.

  • Search by Context

    Look up a product surface or integration and instantly see relevant incident history.

  • Great for Planning

    Use historical data to inform roadmap prioritization, risk analysis, or QA efforts.

  • Always Contextual

    Catalog connects incidents to systems, teams, and more—building shared understanding.

Stay aligned on customer-facing impact

Product teams need more than internal visibility—they need to understand what customers are seeing and experiencing. Upstat’s public Status Pages show how incidents are communicated externally, so you can align messaging and ensure product trust isn't at risk.


From minor regressions to full outages, you’ll see exactly what was shared, when, and how it’s been updated.

  • Customer-Facing Updates

    See exactly what your users are being told—no misalignment or last-minute catch-up.

  • Aligned Messaging

    Keep Product, Support, and Engineering consistent in how incidents are described.

  • Accessible History

    Reference historical incidents and updates without digging through chat or tickets.

  • One Source of Truth

    Align your roadmap, comms, and analysis to what actually reached the customer.

Make Better Decisions From Better Signals

Give your product team the clarity they need to respond, prioritize, and plan—with full visibility into what broke and why.

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