Upstat gives product teams the structured visibility they need to understand exactly what happened, when, and why—without having to ask engineering for status updates. Every incident shows timeline context, severity, lead, affected systems, and more.
Whether you're triaging customer feedback or reviewing a postmortem, you'll have the full product impact right in front of you.
Track incident events, role assignments, and resolution steps all in one place.
Quickly scan status, severity, service labels, and lead for every incident.
Use custom labels to organize incidents by feature, team, or area of ownership.
Everything is readable, structured, and accessible without needing to touch dev tools.
When an incident hits, your product team shouldn't be left waiting for updates. Upstat keeps you in the loop with real-time comments, auto-following, and role-based tagging—so you can stay aligned without interrupting engineers or chasing Slack threads.
From triage to resolution, you’ll have visibility into every conversation and decision—at the speed your customers expect.
Add context or ask questions directly in the incident timeline—no Slack context-switching.
Once you comment or are tagged, you’re added to the participant list and receive all updates.
Ask for clarity, suggest customer messaging, or weigh in—without needing to “request access.”
Comments and status updates appear instantly—so you can move fast and stay informed.
Incidents aren't just one-off events—they're signals. Upstat's list view lets product teams filter by severity, labels, lead, or affected system to review historical patterns and identify recurring issues tied to product areas, features, or rollouts.
Whether you're in planning, QA, or prioritization mode, your team can make decisions grounded in real-world impact—not just gut feel.
Sort by product area, team, feature, or affected system to surface what matters to you.
Quickly narrow down to high-impact or cross-functional incidents for review.
Use List View to prepare for retros, track improvements, or report on trends over time.
No more scattered incident notes—everything lives in one searchable, filterable system.
With Upstat's catalog, your product team can easily understand which services, systems, or features were affected by an incident. Just click into an entity to view all associated incidents—no digging through internal docs or pinging engineers required.
Whether it's tied to a checkout system, API, or onboarding flow, you'll know exactly what's involved and how often it's had problems.
View a list of incidents associated with any service, customer segment, or system.
Look up a product surface or integration and instantly see relevant incident history.
Use historical data to inform roadmap prioritization, risk analysis, or QA efforts.
Catalog connects incidents to systems, teams, and more—building shared understanding.
Product teams need more than internal visibility—they need to understand what customers are seeing and experiencing. Upstat’s public Status Pages show how incidents are communicated externally, so you can align messaging and ensure product trust isn't at risk.
From minor regressions to full outages, you’ll see exactly what was shared, when, and how it’s been updated.
See exactly what your users are being told—no misalignment or last-minute catch-up.
Keep Product, Support, and Engineering consistent in how incidents are described.
Reference historical incidents and updates without digging through chat or tickets.
Align your roadmap, comms, and analysis to what actually reached the customer.
Give your product team the clarity they need to respond, prioritize, and plan—with full visibility into what broke and why.