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Zero Guesswork
During Incidents

Give support teams visibility into incidents—so they can respond fast, stay aligned, and reassure customers

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Stay ahead of customer questions

When customers reach out, your support team should already have the answers. Upstat's incident list view gives your team a live, filterable overview of what’s broken, who’s working on it, and how severe the issue is—so they never have to ask around.


Whether they’re fielding a chat, email, or call, your agents can confidently explain what's happening—and what to expect next.

  • Live Incident Dashboard

    Support sees the same view as engineering—no more lag or outdated info.

  • Filter by Customer or Service

    Tag incidents with relevant context so support can respond faster.

  • Severity and Ownership Details

    See which issues are critical and who is leading the response.

Always in the loop, never in the dark

Upstat keeps support in sync with real-time updates as incidents unfold. Add a comment, ask a question, or tag someone—and you're automatically added as a participant. No separate threads. No refreshing dashboards. Just clear, continuous visibility.


When you're supporting customers during an outage, there's no time to chase information. Upstat makes sure it comes to you.

  • Threaded Comments

    Ask questions or share updates directly in the incident record—no need to switch tools.

  • Auto-Participation

    As soon as you contribute, you're added to the incident and notified of all future changes.

  • @Mentions for Support

    Engineering or Ops can tag Support directly to answer questions or surface progress.

  • Instant Awareness

    Comments and status changes appear in real time—so you can update customers with confidence.

Communicate clearly, at scale

When something breaks, your customers don’t want to guess what’s going on—they want answers. Upstat's status ages help your support team keep customers informed without relying on copy-pasted explanations or constant ticket updates.


Share real-time incident status, historical uptime, and planned maintenance with just one link. The moment an incident is updated, your page is too.

  • Public Status Pages

    Communicate outages, incidents, and planned downtime without needing a login.

  • Customer-Friendly Formatting

    Upstat converts your internal incident data into readable, branded updates.

  • No Extra Work for Support

    Once an incident is declared, status updates automatically sync to the public page.

  • Always Up to Date

    When engineering adds a new update, your customers see it instantly—no need to refresh.

Focus on the customers

Whether you're supporting VIP clients, regional deployments, or different product tiers, Upstat lets you label and group incidents in ways that make sense to your team. Filter by customer, service, or escalation path—and get instant clarity on who's impacted.


Support teams don't just need to know that something broke—they need to know who's going to feel it.

  • Custom Labels for Customers

    Tag incidents by customer name, region, or account tier to track who's affected at a glance.

  • Filterable List View

    Search or filter incidents by label, lead, status, or severity to triage faster.

  • Internal Grouping Logic

    Match how your support org operates—by team, region, or specialization.

  • No Engineering Needed

    Set up and apply labels without needing help from devs or tools teams.

See what's affected—without guessing

With Upstat's Catalog, your support team can quickly look up a service, product area, or system and see exactly which incidents are tied to it. That means fewer escalations, faster customer responses, and more confidence when answering tough questions.


Instead of guessing which incidents might be related to a problem, Support can search by entity and get the full picture in seconds.

  • Linked Incident View

    View all incidents associated with a Catalog item—like a service, client, or region.

  • Entity-Based Navigation

    Jump straight to impacted items to get a high-confidence answer—no dev handoff required.

  • Centralized Knowledge

    Give Support and Engineering shared visibility into what's affected and what's linked.

  • Built for Context

    Incidents are just one type of association—Catalog supports broader visibility across teams.

Support That’s Always in Sync

Give your customers accurate, real-time answers by connecting your support team directly to what’s happening behind the scenes.

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