When customers reach out, your support team should already have the answers. Upstat's incident list view gives your team a live, filterable overview of what’s broken, who’s working on it, and how severe the issue is—so they never have to ask around.
Whether they’re fielding a chat, email, or call, your agents can confidently explain what's happening—and what to expect next.
Support sees the same view as engineering—no more lag or outdated info.
Tag incidents with relevant context so support can respond faster.
See which issues are critical and who is leading the response.
Upstat keeps support in sync with real-time updates as incidents unfold. Add a comment, ask a question, or tag someone—and you're automatically added as a participant. No separate threads. No refreshing dashboards. Just clear, continuous visibility.
When you're supporting customers during an outage, there's no time to chase information. Upstat makes sure it comes to you.
Threaded Comments
Ask questions or share updates directly in the incident record—no need to switch tools.
Auto-Participation
As soon as you contribute, you're added to the incident and notified of all future changes.
@Mentions for Support
Engineering or Ops can tag Support directly to answer questions or surface progress.
Instant Awareness
Comments and status changes appear in real time—so you can update customers with confidence.
When something breaks, your customers don’t want to guess what’s going on—they want answers. Upstat's status ages help your support team keep customers informed without relying on copy-pasted explanations or constant ticket updates.
Share real-time incident status, historical uptime, and planned maintenance with just one link. The moment an incident is updated, your page is too.
Communicate outages, incidents, and planned downtime without needing a login.
Upstat converts your internal incident data into readable, branded updates.
Once an incident is declared, status updates automatically sync to the public page.
When engineering adds a new update, your customers see it instantly—no need to refresh.
Whether you're supporting VIP clients, regional deployments, or different product tiers, Upstat lets you label and group incidents in ways that make sense to your team. Filter by customer, service, or escalation path—and get instant clarity on who's impacted.
Support teams don't just need to know that something broke—they need to know who's going to feel it.
Tag incidents by customer name, region, or account tier to track who’s affected at a glance.
Search or filter incidents by label, lead, status, or severity to triage faster.
Match how your support org operates—by team, region, or specialization.
Set up and apply labels without needing help from devs or tools teams.
With Upstat's Catalog, your support team can quickly look up a service, product area, or system and see exactly which incidents are tied to it. That means fewer escalations, faster customer responses, and more confidence when answering tough questions.
Instead of guessing which incidents might be related to a problem, Support can search by entity and get the full picture in seconds.
View all incidents associated with a Catalog item—like a service, client, or region.
Jump straight to impacted items to get a high-confidence answer—no dev handoff required.
Give Support and Engineering shared visibility into what's affected and what's linked.
Incidents are just one type of association—Catalog supports broader visibility across teams.
Give your customers accurate, real-time answers by connecting your support team directly to what’s happening behind the scenes.