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Trigger actions, escalate incidents, assign roles, and more—without slowing your team down.

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Automate what slows you down

Upstat lets you build powerful, no-code automations that take care of the busywork—so your team can focus on the response. Trigger workflows when monitors fail, incidents are created, or fields change.


Whether you're assigning roles, setting severity, or notifying a stakeholder group, automations make sure nothing falls through the cracks.

  • If/Then Logic

    Define automation rules using simple conditional triggers—no code required.

  • Multiple Actions per Trigger

    Set severity, assign roles, and notify leads—all from a single workflow.

  • Delayed Actions

    Add wait conditions to stagger notifications or escalate if no response.

  • Works Across Modules

    Automate responses from monitor alerts, incident events, and custom field changes.

Enforce the right process

When something breaks, your process should kick in automatically. With Upstat, you can create automations that assign leads, set severity, tag impacted services, and route alerts—before anyone even opens the incident.


You’ll get fewer mistakes, faster response times, and a clear path to resolution.

  • Standardize Severity

    Set severity automatically based on service, region, or custom rules.

  • Auto-Assign Leads

    Automatically assign the right person or role based on incident type or tags.

  • Consistent Labeling

    Apply custom labels or tags to help categorize and filter incidents later.

  • Trigger Downstream Actions

    Kick off escalations, alerts, or follow-ups as soon as criteria are met.

Know what happened

Every time an automation runs, Upstat records what triggered it, what it did, and whether it succeeded. You’ll never wonder why a severity changed or who got notified—it's all traceable, right in the UI.


Whether you're debugging a rule or reviewing an incident timeline, automation history keeps your workflows transparent and accountable.

  • Execution Logs

    See when automations were triggered, what actions were taken, and the outcomes.

  • Debug-Friendly

    Quickly test, adjust, and validate your automations—without flying blind.

  • Built for Accountability

    Every action is traceable, so there’s always a clear answer to “why did this happen?”

Update without breaking things

Upstat makes it safe to improve your automations over time. When you edit a workflow, a new version is created—so the current version stays live until you're ready to replace it.


That means you can experiment, refine, and test changes without accidentally disrupting active workflows.

  • Safe Editing

    Changes create a new version—existing automations keep running unchanged.

  • Controlled Rollouts

    Publish changes only when you're confident—no surprise behaviors mid-incident.

  • Version Clarity

    View active, draft, and past versions—so your team always knows what’s running.

Frequently asked questions

Common questions about workflow automation in Upstat.

What can trigger automated workflows?

Workflows can be triggered by monitor status changes, incident lifecycle events (creation, status changes, severity updates), heartbeat failures, or manual actions. Each trigger provides context data for conditional logic in your automation.

What actions can workflows perform?

Workflows can send notifications via Slack, email, SMS, or webhooks, create incidents automatically, introduce delays for staged execution, and update incident fields. Actions can be chained together for multi-step automations.

Can workflows include conditional logic?

Yes. Workflows support JSON-based conditional logic to evaluate trigger context. Route notifications differently based on severity, execute actions only during business hours, or skip steps based on entity attributes.

Are workflows different from runbooks?

Yes. Workflows are automated event-driven processes that execute without human intervention. Runbooks are manual execution checklists that track step-by-step human procedures with decision branching and progress tracking.

Put your workflows on autopilot.

Upstat Automations let you trigger actions based on incident conditions, status changes, labels, and more—so your team spends less time clicking and more time fixing.

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