Customer Case Studies and Success Stories

See how teams use Upstat to improve incident response, reduce downtime, and streamline on-call operations with real-world success stories and customer examples.

How an API Provider Cut Resolution Time 40% with Integrated Runbooks

November 8, 2025 How an API Provider Cut Resolution Time 40% with Integrated Runbooks

An API platform reduced resolution time by 40 percent through centralized runbook management and service catalog integration.

How a DevOps Team Cut On-Call Burnout by 65% with Automated Scheduling

November 7, 2025 How a DevOps Team Cut On-Call Burnout by 65% with Automated Scheduling

A SaaS platform team eliminated on-call burnout through automation and intelligent alert management.

How a Remote-First Team Improved Incident Coordination Across 5 Countries

November 7, 2025 How a Remote-First Team Improved Incident Coordination Across 5 Countries

A B2B SaaS company with 35 engineers across 5 countries eliminated scattered incident communication and reduced MTTR by 65% using follow-the-sun on-call scheduling, centralized incident timelines, and multi-timezone roster management.

How a B2B SaaS Platform Reduced MTTR by 45% with Structured Incident Response

November 6, 2025 How a B2B SaaS Platform Reduced MTTR by 45% with Structured Incident Response

Discover how centralizing incident management and automating workflows cut resolution time nearly in half.