Effective Response
Lean Teams

With automation, monitoring, and on-call built in, keep your team lean without sacrificing speed or clarity.

Structure with a lean team

SMB teams don't have time for enterprise overhead—and they shouldn’t need it. Upstat helps you bring clarity and structure to incident response without requiring a dedicated platform team or building custom tooling.

Define your status columns, assign leads, and track every incident through resolution—all from a clean, fast interface your team can actually use.

Custom Status Flows
Tailor your incident process to match how your team works—without writing code.
Kanban and List Views
Track incidents in whatever format fits your team—task-based or sortable snapshots.
Assign Leads and Roles
Make sure someone's always on point—without needing complex permissioning.
Clarity Out of the Box
No steep learning curves or 5-week rollouts—just instant structure your team can trust.

Keep everyone in the loop

With lean teams, communication can either be effortless—or chaotic. Upstat keeps it tight by letting you collaborate where the incident lives. No extra tools. No chasing updates.

Comment on incidents, tag teammates, and automatically loop in the right people. Updates are fast, visible, and never buried in a chat thread.

Threaded Comments
Discuss incidents directly in context—no switching between tools or docs.
@Mentions That Matter
Tag a person and they're added to the conversation—with a notification to match.
Auto-Participation
Comment once and you're automatically subscribed to future updates and changes.
Designed for Speed
Collaborate without ceremony—just open the incident and talk it through.

Earn trust and keep it

When something breaks, your customers don’t want silence—they want clarity. Upstat’s built-in status pages make it easy to communicate openly, without spinning up a separate tool or adding busywork.

Share real-time updates, link incidents directly, and let your users subscribe to stay informed. It’s professionalism without the process tax.

Hosted Status Pages
Show incident updates, uptime history, and real-time status—no code required.
Subscriber Notifications
Let customers follow your page and receive incident updates automatically.
Custom Branding
Use your logo and domain to create a status page that fits your business identity.
Built-In Credibility
Show customers you're reliable—even when things go wrong—by staying transparent.

Track what matters and improve

You don’t need a data team to improve your response. Upstat gives SMBs just the right level of insight—see how often things break, how quickly you respond, and what trends to fix going forward.

With built-in metrics and easy exports, you can show your team what’s working, what’s lagging, and where to invest next.

Uptime Metrics
Get a clear record of how your systems have performed—month over month.
MTTR & MTTA
Track how long it takes your team to acknowledge and resolve incidents over time.
CSV Exports
Export incident data into your own tools or share it with stakeholders on demand.
Insights Without Overhead
No dashboards to configure or charts to build—just metrics that work out of the box.

Everything in one place

Lean teams can’t afford scattered tools. Upstat centralizes your incident response—from logging and collaboration to notification and reporting—so nothing falls through the cracks.

Instead of jumping between chat threads, spreadsheets, and ticket systems, your team works from a single source of truth. It’s simpler, faster, and easier to maintain.

Rich Incident Editor
Add context, tag teammates, and document impact with Markdown—all in one place.
Built-In Comments
Keep the conversation attached to the incident instead of splitting it across tools.
Integrated Status Pages
Let the world know what's happening—right from the incident itself.
Streamlined Reporting
Every incident becomes a reliable data point—ready for review, analysis, or export.

Run lean. Stay clear.

Upstat gives SMBs the structure they need without slowing teams down—so you can move fast and fix faster.

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