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Upstat vs OnPage

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Executive Snapshot

OnPage is critical alerting. Upstat is complete incident operations.

OnPage provides ALERT-UNTIL-READ notification technology and HIPAA-compliant alerting—primarily designed for healthcare teams requiring persistent critical notifications. Teams typically maintain separate subscriptions for monitoring ($X/month), alerting ($13.99-28.99/user), and status pages ($Y/month). Upstat consolidates all three into one platform for $29–$49 per user with native monitoring, incident workflows, and status pages included.

Tool consolidation opportunity

Teams using OnPage typically pair it with monitoring tools (Datadog, Site24x7, CloudWatch) for detection and separate status page tools for communication. Upstat provides native monitoring, on-call alerting, incident coordination, runbooks, and status pages in one unified platform—eliminating the need for multiple subscriptions.

Capability comparison

Platform Focus

Upstat

Complete incident operations platform with native monitoring, response workflows, runbooks, and status communication.

OnPage

On-call alerting platform focused on ALERT-UNTIL-READ notification delivery; primarily healthcare-focused with HIPAA compliance.

Monitoring

Upstat

Built-in uptime, API, and heartbeat monitoring with automatic incident creation and alerting.

OnPage

No native monitoring—integrates with external monitoring tools (Datadog, Site24x7, Dynatrace, CloudWatch) to receive alerts.

Critical Alerting

Upstat

Multi-channel alerting (mobile app, SMS, phone, email) with escalation policies.

OnPage

ALERT-UNTIL-READ technology bypasses phone DND settings with persistent loud alerts until acknowledged; specialized for critical healthcare notifications.

Incident Response

Upstat

Full incident workspace with Kanban views, Markdown timelines, role assignments, and embedded runbooks.

OnPage

Basic on-call scheduling and escalation rules; focuses on alert delivery rather than incident coordination workflows.

Compliance

Upstat

SOC 2 Type II certified for general security and reliability.

OnPage

HIPAA secure platform with SSL encryption; designed specifically for healthcare compliance requirements.

Runbooks

Upstat

Interactive runbooks with decision trees, step tracking, and embedded directly in incident workspace.

OnPage

No native runbook capabilities—teams coordinate response procedures externally.

Status Communication

Upstat

Customer-facing status pages automatically updated from incidents and monitor health.

OnPage

No native status pages—requires external status communication platforms.

Pricing

Upstat

$29 / $49 per user with monitoring, incidents, on-call, runbooks, and status pages included.

OnPage

$13.99-28.99/user/month; does not include monitoring or status pages. Focused on alert delivery rather than complete incident operations.

Why teams evaluate OnPage alternatives

Alerting without monitoring or incident coordination

OnPage delivers persistent alerts from external monitoring integrations but provides no native monitoring capabilities. Teams maintain separate subscriptions for monitoring tools (Datadog, Site24x7) to feed OnPage, adding cost and integration complexity. Upstat provides native monitoring integrated with on-call alerting and incident workflows.

Limited incident coordination capabilities

OnPage focuses on alert delivery and on-call scheduling—teams still coordinate incident response manually in Slack, spreadsheets, or external ITSM tools. No native incident workspace, timelines, Kanban views, or embedded runbooks. Upstat provides full incident coordination with role assignments, automated workflows, and real-time collaboration.

Healthcare focus versus general IT operations

OnPage specializes in HIPAA-compliant critical alerting for healthcare environments with specialized features for medical teams. Most IT operations and DevOps teams do not require healthcare-specific compliance and find OnPage overbuilt for their needs. Upstat provides general-purpose incident operations for engineering teams managing technical systems.

Learn more about Why teams evaluate OnPage alternatives

How teams migrate from OnPage to Upstat

Most teams migrate monitoring and incident management in 2-3 weeks by replacing external monitoring tools and OnPage alerting with Upstat's native monitoring and incident operations.

  • 1
    Identify which monitoring tools currently feed alerts into OnPage.
  • 2
    Configure Upstat native monitoring to replace external detection sources.
  • 3
    Migrate on-call schedules, escalation policies, and team configurations to Upstat.
  • 4
    Set up Upstat incident workflows, runbooks, and status pages.
  • 5
    Run both systems in parallel to verify alert routing, then retire OnPage and upstream monitoring subscriptions.

Migration checklist

Teams requiring HIPAA-specific compliance for healthcare alerting should retain OnPage. General IT operations teams can consolidate with Upstat for unified monitoring and incident management.

Learn more about How teams migrate from OnPage to Upstat

Business Case

Stack consolidation scenario

A 20-engineer IT operations team manages production systems using:

  • Site24x7 for monitoring: $4,800/year
  • OnPage for alerting: $5,040/year (20 users @ $21/month avg)
  • Status page tool: $1,800/year
  • Total external tools: $11,640/year

With Upstat Teams ($29/user), total cost: $6,960/year—including native monitoring, on-call alerting, incident management, runbooks, and status pages. Annual savings: $4,680 plus reduced integration complexity.

ROI Summary

Current stack (monitoring + alerting + status) $11,640/year
Upstat Teams (20 users) $6,960/year
Annual savings $4,680

Additional benefits: Unified incident context, faster MTTR from consolidated workflows, eliminated integration complexity.

When OnPage makes sense

Healthcare organizations requiring HIPAA-compliant critical alerting with persistent ALERT-UNTIL-READ notifications for medical teams benefit from OnPage's specialized features and compliance certifications.

General IT operations and DevOps teams managing technical systems typically find Upstat's standard on-call alerting sufficient—eliminating both external monitoring subscriptions and specialized healthcare alerting platforms while providing complete incident operations in one unified platform.

Frequently asked questions

Teams using OnPage for critical alerting evaluate whether Upstat provides comparable notification reliability plus complete incident operations.

Does Upstat provide ALERT-UNTIL-READ functionality like OnPage?

OnPage specializes in persistent critical alerting that bypasses phone DND settings—primarily designed for healthcare teams requiring HIPAA-compliant notifications. Upstat provides multi-channel alerting (mobile app, SMS, phone, email) with escalation policies for on-call teams. Teams needing specialized healthcare compliance alerting should keep OnPage; teams seeking complete incident operations with standard alerting should evaluate Upstat.

Can we use Upstat for healthcare incident management?

Yes. Upstat is SOC 2 Type II certified for security and reliability. However, OnPage provides HIPAA-specific compliance certifications and features designed for healthcare environments. If your primary requirement is HIPAA-compliant critical alerting for medical teams, OnPage remains specialized; if you need complete incident operations (monitoring, coordination, runbooks, status pages) for healthcare IT teams, Upstat provides the full stack.

How does Upstat pricing compare to OnPage?

OnPage charges $13.99-28.99/user/month and does not include monitoring or status pages—teams still need external monitoring tools to feed alerts to OnPage. Upstat offers $29 (Teams) or $49 (Business) per user with native monitoring, on-call management, incident workspace, runbooks, and status pages included—eliminating the need for separate monitoring subscriptions.

Can Upstat replace both OnPage and our monitoring tools?

Yes. OnPage requires external monitoring sources (Datadog, Site24x7, Dynatrace, CloudWatch) to receive alerts, resulting in multiple subscriptions. Upstat provides native monitoring, on-call alerting, incident coordination, runbooks, and status pages in one platform. Teams using OnPage primarily for IT operations (not specialized healthcare alerting) can consolidate with Upstat and retire upstream monitoring tools.

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