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Upstat vs Sumo Logic

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Executive Snapshot

Sumo Logic is log management and observability. Upstat is complete incident operations.

Sumo Logic provides cloud-native log management, SIEM, security analytics, and observability via MELT telemetry (metrics, events, logs, traces)—designed for platform engineering and security teams centralizing log data. Teams typically pay usage-based fees ($2.10/GB for Application Observability, $0.20/GB for Log Management) plus separate subscriptions for on-call management (PagerDuty, OpsGenie) and status pages. Upstat consolidates external monitoring, incident operations, and status communication into one platform at $29–$49 per user.

Log analytics versus incident operations

Sumo Logic excels at log aggregation, security monitoring, and compliance auditing but lacks native on-call scheduling, incident workflows, runbooks, or status pages. Upstat provides external monitoring (uptime, API, heartbeat) with complete incident operations—ideal for teams prioritizing response coordination over log analytics.

Capability comparison

Platform Focus

Upstat

Complete incident operations platform with native monitoring, incident workflows, on-call, and status communication.

Sumo Logic

Cloud-native log management and observability platform with SIEM, security analytics, and application monitoring.

Monitoring Approach

Upstat

External uptime, API, and heartbeat monitoring focused on service availability.

Sumo Logic

Log aggregation, metrics, traces (MELT telemetry); monitors infrastructure, applications, and security events via data ingestion.

Incident Coordination

Upstat

Native incident workspace with Kanban views, embedded runbooks, role assignments, and collaborative timelines.

Sumo Logic

Alert triaging and threat correlation; incident response coordination happens in external tools (PagerDuty, ServiceNow).

On-Call Management

Upstat

Built-in on-call scheduling, escalation policies, rotation management, and shift swaps.

Sumo Logic

Alert notifications and integrations with on-call platforms; no native on-call scheduling or rotation management.

Status Communication

Upstat

Customer-facing status pages automatically updated from monitoring health and incidents.

Sumo Logic

No native status pages—teams communicate outages via external platforms or custom solutions.

Data Focus

Upstat

Service availability monitoring (uptime checks, API responses, heartbeat signals).

Sumo Logic

Log analytics, security monitoring, compliance auditing, and observability across cloud infrastructure.

Target Audience

Upstat

DevOps and SRE teams needing unified monitoring, incident operations, and status communication.

Sumo Logic

Platform engineering teams, security operations, and DevOps teams needing centralized log management and observability.

Pricing

Upstat

$29 / $49 per user with monitoring, incidents, on-call, runbooks, and status pages included.

Sumo Logic

Usage-based pricing starting at $297/month; Application Observability $2.10/GB, Infrastructure Monitoring $0.45/DPM, Log Management $0.20/GB.

Why teams evaluate Sumo Logic alternatives

Monitoring without incident coordination

Sumo Logic provides alert triaging and threat correlation but no native incident workspace, on-call scheduling, or runbooks. Teams coordinate incident response in external tools (PagerDuty, ServiceNow) while managing Sumo Logic separately. Upstat provides native monitoring integrated directly with incident workflows and on-call management.

Usage-based pricing complexity

Sumo Logic uses usage-based pricing starting at $297/month (Application Observability $2.10/GB, Infrastructure Monitoring $0.45/DPM, Log Management $0.20/GB); costs scale unpredictably with data volume and ingestion rates. Upstat offers simple per-user pricing with all features included: monitoring, incidents, on-call, runbooks, and status pages without data volume fees.

Requires external on-call and status tools

Sumo Logic provides alert notifications and integrations with on-call platforms but does not include native on-call scheduling or rotation management. Teams maintain separate subscriptions for on-call platforms (PagerDuty, OpsGenie) and status page tools. Upstat includes built-in on-call management and status pages—eliminating multiple subscriptions while unifying incident operations.

Learn more about Why teams evaluate Sumo Logic alternatives

How teams migrate from Sumo Logic to Upstat

Most teams migrate monitoring and incident management in 2-3 weeks by replacing or complementing Sumo Logic with Upstat's focused service monitoring and unified incident operations.

  • 1
    Assess whether your team needs log analytics (Sumo Logic) or external monitoring with incident operations (Upstat).
  • 2
    Configure Upstat native monitoring to replace or complement Sumo Logic alerts for production service availability.
  • 3
    Migrate on-call schedules from PagerDuty/OpsGenie to Upstat unified on-call management.
  • 4
    Set up Upstat incident workflows, runbooks, and status pages for operations coordination.
  • 5
    Evaluate whether to retain Sumo Logic for log management or consolidate with Upstat for service availability monitoring.

Migration checklist

Teams needing centralized log management, security monitoring, and compliance auditing should keep Sumo Logic. Teams prioritizing service uptime monitoring and incident coordination can consolidate with Upstat.

Learn more about How teams migrate from Sumo Logic to Upstat

Business Case

Stack consolidation scenario

A 20-engineer DevOps team manages production services using:

  • Sumo Logic for log management: $12,000/year (usage-based)
  • PagerDuty for on-call: $6,000/year
  • Status page tool: $2,400/year
  • Total external tools: $20,400/year

With Upstat Teams ($29/user), total cost: $6,960/year—including native monitoring, on-call management, incident workflows, runbooks, and status pages. Annual savings: $13,440 plus predictable per-user pricing.

ROI Summary

Current stack (logs + on-call + status) $20,400/year
Upstat Teams (20 users) $6,960/year
Annual savings $13,440

Additional benefits: Predictable per-user pricing versus data volume fees, unified incident context, faster MTTR from consolidated workflows.

When Sumo Logic makes sense

Platform engineering teams, security operations, and DevOps teams needing centralized log management, security monitoring, compliance auditing, and observability across cloud infrastructure benefit from Sumo Logic's comprehensive log analytics platform. Incident coordination happens in external tools.

DevOps and SRE teams focused on production service uptime typically find Upstat's external monitoring (uptime, API, heartbeat) sufficient while gaining complete incident operations (on-call, runbooks, incident workspace, status pages) that Sumo Logic lacks—all at predictable per-user pricing without data volume fees.

Frequently asked questions

Platform engineering teams using Sumo Logic for log management and observability evaluate whether Upstat provides sufficient monitoring without log analytics overhead.

Does Upstat replace Sumo Logic for observability?

No. Sumo Logic provides cloud-native log management, SIEM, security analytics, and observability via MELT telemetry (metrics, events, logs, traces). Upstat provides external uptime and API monitoring focused on service availability—not log aggregation or security monitoring. Choose Sumo Logic for centralized log analytics and security; choose Upstat for external monitoring plus complete incident operations.

How does Upstat pricing compare to Sumo Logic?

Sumo Logic uses usage-based pricing starting at $297/month (Application Observability $2.10/GB, Log Management $0.20/GB); costs scale with data volume. Upstat offers $29 (Teams) or $49 (Business) per user with predictable pricing; native monitoring, incidents, on-call, runbooks, and status pages all included—no data volume fees or GB-based pricing.

Can we use Sumo Logic with Upstat?

Yes. Some teams use Sumo Logic for centralized log management and security monitoring, then route critical service availability alerts to Upstat for incident coordination and on-call management. However, most DevOps teams find Upstat's focused monitoring sufficient for production services—eliminating Sumo Logic usage costs while gaining unified incident operations that Sumo Logic lacks.

Does Upstat include on-call management like Sumo Logic?

Sumo Logic provides alert notifications and integrations with on-call platforms but does not include native on-call scheduling or rotation management. Upstat includes built-in on-call scheduling, escalation policies, rotation management, and multi-channel alerting integrated directly with monitoring—eliminating the need for separate on-call platforms that Sumo Logic requires.

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