Why conflating these two concepts creates confusion and how separating them improves incident response.
MTTR measures how quickly teams restore service after incidents. Learn the formula, variations, and how to use this metric effectively.
Understanding when to restore service fast versus when to investigate root causes determines whether issues keep recurring.
Which incident management tasks benefit from automation and which need human judgment.
A structured framework of five questions that help teams make fast, consistent triage decisions during incidents.
Why security and operations teams need shared processes and how to build collaboration that improves both security posture and operational reliability.
Understanding the foundational IT service management framework that shaped modern incident response practices.
The systematic investigation of incidents reveals not just what failed, but why systems and processes allowed failure to occur.
