The dedicated role that manages stakeholder updates, status pages, and customer messaging while technical teams focus on resolution.
How many people should respond to a SEV1 versus a SEV3? The answer determines whether you resolve quickly or create coordination chaos.
The dedicated role that captures what happens during incidents so your team can learn from them afterward.
When you need both roles and how they work together during major incidents.
Understanding the psychology of crisis response and how human behavior shapes incident outcomes.
How to scale incident management processes for large organizations with distributed teams and complex systems.
Practical strategies for teams too small for dedicated incident commanders but too critical to wing it
How teams use feature flags to instantly disable problematic features and restore service during incidents.
