The formal review process that validates services are ready for production operations before incidents happen.
Understanding the four key metrics that measure software delivery performance and what they reveal about your engineering organization.
The story behind Site Reliability Engineering and how one company's scaling crisis created a discipline that transformed how organizations approach operational excellence.
The metrics that reveal whether your services are reliable, not just available.
Applying microeconomic thinking to transform incident response from reactive firefighting into data-driven, cost-aware decision making.
Understanding how these two approaches complement each other in focus, metrics, and daily practice.
How to structure, hire, and cultivate SRE teams that deliver reliability without burning out.
How to establish clear service ownership that accelerates incident response and improves operational accountability.
