Why sales, support, and executives belong in your incident response process.
The essential checklist that separates prepared responders from those scrambling at 2 AM.
Understanding the complementary relationship between on-call rotations and incident response coordination.
Strategies for distributing on-call burden fairly across engineering teams.
From founder pager to full rotations: navigating the on-call evolution as your startup grows
How to create sustainable on-call practices that teams embrace rather than endure.
Understanding the differences between scheduled incident response and reactive ticket-based support to choose what works for your team.
Train new engineers for incident response through structured shadowing that builds confidence and distributes knowledge.
