The essential checklist for transferring on-call responsibility without losing critical context.
The practical guide for teams creating on-call coverage for the first time.
What research reveals about fatigue, sleep deprivation, and cognitive performance during on-call work.
Clear decision criteria for when incidents warrant waking senior engineers, escalating to management, or handling alone.
Leadership responsibilities for building and maintaining sustainable on-call programs.
How to establish explicit team agreements that reduce on-call ambiguity and create shared expectations.
Design principles that create sustainable on-call systems by prioritizing human needs.
Why sales, support, and executives belong in your incident response process.
