How full service ownership transforms engineering culture by closing the feedback loop between building and operating software.
How to scale incident management processes for large organizations with distributed teams and complex systems.
The essential checklist for transferring on-call responsibility without losing critical context.
The practical guide for teams creating on-call coverage for the first time.
Practical strategies for teams too small for dedicated incident commanders but too critical to wing it
What research reveals about fatigue, sleep deprivation, and cognitive performance during on-call work.
How teams use feature flags to instantly disable problematic features and restore service during incidents.
Clear decision criteria for when incidents warrant waking senior engineers, escalating to management, or handling alone.
The actions you take in the first five minutes determine whether an incident resolves in fifteen minutes or drags on for hours.
