Why conflating these two concepts creates confusion and how separating them improves incident response.
Why security and operations teams need shared processes and how to build collaboration that improves both security posture and operational reliability.
Applying microeconomic thinking to transform incident response from reactive firefighting into data-driven, cost-aware decision making.
Understanding the foundational IT service management framework that shaped modern incident response practices.
The systematic investigation of incidents reveals not just what failed, but why systems and processes allowed failure to occur.
Understanding the true cost of incidents requires looking beyond obvious revenue loss to capture productivity, reputation, and recovery costs.
Understanding the complementary relationship between on-call rotations and incident response coordination.
Understanding how these two approaches complement each other in focus, metrics, and daily practice.
How to structure, hire, and cultivate SRE teams that deliver reliability without burning out.
