How to maintain coverage during holidays without forcing engineers to choose between family and work.
The patterns that turn manageable incidents into prolonged outages and burned-out teams.
How engineering teams prevent incident backlogs from becoming operational bottlenecks through strategic triage and prioritization.
The four foundational metrics that reveal system health and guide effective monitoring strategies.
Strategies for distributing on-call burden fairly across engineering teams.
Why a system can be available without being reliable—and why that distinction matters for building services users trust.
Why runbooks handle technical procedures while playbooks coordinate incident response—and why teams need both.
The difference between what you promise and what you measure.
How to communicate effectively with executives, customers, and teams when systems fail.
